Tell us what is stuck. We get you back to a quiet night.

Three ways we keep you covered.

However you work with us, support is handled by people who know your setup, not a ticket queue that starts from scratch every time.

How to reach us, and what happens next.

Pick the channel that fits the moment. Every route reaches the same team and the same response standard.

1. 1

   Submit a request

   Use the support portal or email for anything that is not urgent. Include the page, what you expected, and what happened, and we can often fix it on the first reply.

2. 2

   Call for the urgent ones

   Site down, a checkout or lead form not working, a security concern. Phone us and we treat it as a priority.

3. 3

   We respond within 2 business hours

   You get a real person who can act, not an auto-reply. We confirm we have it, tell you what we are doing, and where it needs a decision from you we ask plainly.

4. 4

   We close the loop

   We fix it, tell you what changed, and note anything worth watching. On care plans and managed hosting this rolls into your monthly reporting.

What managed hosting and care plans include.

The standing work that keeps a site secure, fast, and online, handled so it does not become deferred risk.

• Managed WordPress hosting on Kinsta with isolated staging environments
• Daily backups with quick restore, so a bad change is never a crisis
• Uptime monitoring and 99.9% uptime, with alerts before you notice
• Core, plugin, and theme patching on a fixed schedule, not when something breaks
• SSL, security hardening, and PCI-compliant infrastructure
• Site-health and performance audits, with fixes prioritised
• Monthly reporting in plain language, so you can see the work

Questions, answered.

How fast do you respond to support requests?

Within 2 business hours. You get a real person who can act on it, not an automated acknowledgement, and for urgent issues like a site outage or a broken lead form we treat it as a priority.

What does managed hosting include?

Managed WordPress hosting on Kinsta with staging, daily backups, uptime monitoring, SSL, security patching, site-health audits, and monthly reporting in plain language.

I am not on a care plan. Can I still get help?

Yes. On-demand and ad-hoc support stays first-class. Send your request through the portal or by email and we triage it fast, by the same team that knows your site.

Will a smaller account still get attention?

Yes. Retainers and one-off support are handled by the people who built your site, with the same 2 business hour response standard. A smaller account does not mean a slower one.

What should I include in a support request?

The page or feature involved, what you expected to happen, and what actually happened. A screenshot helps. The more specific you are, the more likely we resolve it on the first reply.