Care Plans & Retainer Support
A standing team for your site, so small fixes never become big problems.
A care plan is a monthly retainer with the senior team that knows your site: content updates, fixes, patching, backups, security, and tracking handled on a schedule, with clear reporting and a name to call. We respond to every request within 2 business hours.
The narrow problem this solves.
The site launched, the project team moved on, and now updates queue up. A form breaks and you find out from a prospect. A plugin needs patching, the backup may or may not have run last night, and the one person who knew how it was wired has left. None of it is urgent enough to start a project, and all of it is risk that quietly compounds.
Block-of-hours arrangements do not fix this, because nobody owns the site between requests. You buy ten hours, burn them on whatever caught fire, and the preventive work that would stop the next fire never happens.
A care plan is the opposite. It is a standing monthly retainer with a team that knows your site, doing both the reactive fixes and the preventive maintenance that keeps the reactive list short.
What a care plan covers.
A monthly scope shaped to your site, not a one-size box. Most plans combine these.
Content updates and small fixes
Copy edits, new pages, image swaps, layout tweaks, broken links, and the steady stream of small changes a live site needs. Submitted to a clear queue, turned around on a known cadence.
Maintenance, security, and backups
Core, theme, and plugin patching on a fixed schedule, daily backups you can restore from, malware and uptime monitoring, and SSL. The unglamorous work that prevents the 2am call.
Forms, tracking, and integrations
We keep the parts that touch revenue working: form routing into your CRM, UTM and event tracking, and the integrations that pass leads to HubSpot or Marketo. When tracking drifts, we catch and fix it.
Reporting and a name to call
Monthly reporting on what we did, what we caught, and what is coming, plus a direct path by portal, email, and phone. Not a ticket black hole. A senior team you can actually reach.
How a retainer works.
Predictable scope, predictable cadence, no surprises on the invoice.
- 1
Onboarding and audit
We document how your site is built, hosted, and integrated, then run a health check so the plan starts from what your site actually needs, not a generic checklist.
- 2
A scoped monthly plan
We agree a fixed monthly scope and budget covering the maintenance, support hours, and reporting that fit your site. Care plans and managed hosting typically run in the range of roughly 1,200 to 1,500 dollars per year for smaller sites, with retainers scaled up from there.
- 3
Requests in, work out
You send requests to a clear queue. We triage, respond within 2 business hours, and do both the changes you ask for and the preventive work you should not have to ask for.
- 4
Report and adjust
Each month you get a plain report and a recommendation. As the site grows, the scope flexes, and when you are ready for more than maintenance, the same team can connect your CRM, campaigns, or AI.
A retainer, not a block of hours.
The difference matters. A block of hours buys reactive time and nothing else, so the preventive work that keeps a site healthy keeps slipping. A care plan bundles the preventive work in by design: the patching, the backups, the monitoring, and the tracking checks happen on a schedule whether or not anything broke that month.
It is also continuity. Because the same senior team holds the retainer, nobody re-learns your site on every request, and the institutional knowledge of how it is wired does not walk out the door. That is why clients stay for years rather than re-procuring support every time something changes.
And a care plan is the natural door to more. The team that already maintains your site is the team that can connect your HubSpot, launch campaign pages, or build a practical AI workflow when the time comes, with no new vendor to onboard.
Not sure what level of support your site actually needs. needs.
A free audit reviews how your site is built, hosted, patched, and tracked, then tells you where the real risk is and what a right-sized care plan would cover. Clear answer, no obligation.
Questions, answered.
- A block of hours is reactive: you pay for time and use it when something breaks, so preventive work rarely gets done. A care plan is a standing monthly retainer that bundles the preventive maintenance (patching, daily backups, security and uptime monitoring, tracking checks) together with your support requests, handled on a schedule by the senior team that knows your site. The result is fewer fires, not just faster firefighting.
What to do next.
Maintenance, security and backups
The preventive layer inside a care plan: scheduled patching, daily backups, and security on a fixed cadence.
Continue Related serviceManaged WordPress hosting
Kinsta hosting with staging, daily backups, uptime monitoring, and SSL, often paired with a care plan.
Continue Parent pillarManaged services, support and hosting
The full pillar: hosting, maintenance, performance monitoring, care plans, and on-demand support.
Continue By industryB2B SaaS and technology
How we support and grow B2B technology sites, from maintenance through CRM, campaigns, and AI.
Continue ProofSee the proof
How an ongoing, operated support relationship keeps a site secure, current, and converting after launch.
ContinueStart with the audit
See what a right-sized care plan would actually cover.
We will review how your site is built, hosted, patched, and tracked, then show you where the risk is and what ongoing support should include. Senior people, a 2 business-hour response, no obligation.